Researches

Problems

- Chef not able to manage time efficiently

- Customers waiting too long

- The paper order ticket is easy to lost

- Waiters not communicate well with chef, not able to update information for customers

Needs

- Serve order on time

- Quickly see and move on

- Increase cooking speed

- Check order status

- Track waiting time

- Toppings customization and notes

Goals

- Help small business to serve more customers in short time

- Help chef to better manage cooking time and order

- Increase the customer satisfaction level

Solutions

KDS master provides both the ticket view and the order view so that the same orders can be completed together. For ticket view, every ticket is color-coded based on the time custermer has been waiting. The time bar will countdown in 10 minutes. The icon will visually indicate the ticket is for here or to go. The simplified interactive action allows the user to move on to the next step fast.

Design Process
User Flow
• The user checks the waiting time for the first ticket, and the customer has been waiting for 12 min. He decides to hurry up.
• He starts to cook the “Fried Chicken Wings.” and see the note is “Sauce on site.”
• He wants to check the total number of the same order with the same note. So he goes to the order view and sees there are four orders.
• He decides to cook them together.
• He finishes four orders of the “Fried Chicken Wings.”
• He changes the item status.

Age:

Gender:

Occupation:

Status:

Location:

24

Female

Stylist

Single

San Francisco

Bio
Jonny is the Main Chef in a local restaurant. He loves his job and feels happy when people enjoy his food. He enjoys the busy time at noon and night which he is able to serve more customers, however, the ordering system sometimes makes him so frustrated. He is looking for a tool that can help him to better manage the orders and cooking time. He wants to satisfy more customers and be more successful in his career.
Personality
Aggressive, Easy going, Energetic, Creative, Confident
Frustrations
- The paper order ticket is easy to lose, so he will miss the orders
- Order information not update on time
- Hard to know how many same orders.
Goals
- Track order waiting time
- Manage cooking time efficiently
- Check order status and quickly move on
Technology Level
Very Good with the devices (IOS mobile, tablet and laptop)
Please click here for Prototype

References:


https://www.qsrautomations.com/blog/kitchen-automation/what-is-a-kds/

https://fitsmallbusiness.com/best-kitchen-display-systems/

https://beta.freshkds.com/

https://www.pexels.com/

https://www.shutterstock.com/

Linkedin
© 2020 Qian Li | All Rights Reserved.
Problems
Problems
- Chef not able to manage time efficiently
- Customers waiting too long
- The paper order ticket is easy to lost
- Waiters not communicate well with chef, not able to update information for customers
Needs
- Serve order on time
- Quickly see and move on
- Increase cooking speed
- Check order status
- Track waiting time
- Toppings customization and notes
Goals
- Help small business to serve more customers in short time
- Help chef to better manage cooking time and order
- Increase the customer satisfaction level

Solution

KDS master provides both the ticket view and the order view so that the same orders can be completed together. For ticket view, every ticket is color-coded based on the time custermer has been waiting. The time bar will countdown in 10 minutes. The icon will visually indicate the ticket is for here or to go. The simplified interactive action allows the user to move on to the next step fast.

Design Process
User Flow
• The user checks the waiting time for the first ticket, and the customer has been waiting for 12 min. He decides to hurry up.
• He starts to cook the “Fried Chicken Wings.” and see the note is “Sauce on site.”
• He wants to check the total number of the same order with the same note. So he goes to the order view and sees there are four orders.
• He decides to cook them together.
• He finishes four orders of the “Fried Chicken Wings.”
• He changes the item status.
Moodboard
Personal

Jonny Heath

Chef at local restaurant

Age:

Occupation:

Status:

Children:

Salary:

Residences

Working

35

Chef

Married

2 year old boy

$75,000/ year

Noe Valley

Cooking for family

Bio
Jonny is the Main Chef in a local restaurant. He loves his job and feels happy when people enjoy his food. He enjoys the busy time at noon and night which he is able to serve more customers, however, the ordering system sometimes makes him so frustrated. He is looking for a tool that can help him to better manage the orders and cooking time. He wants to satisfy more customers and be more successful in his career.
Personality
Aggressive, Easy going, Energetic, Creative, Confident
Frustrations
- The paper order ticket is easy to lose, so he will miss the orders
- Order information not update on time
- Hard to know how many same orders.
Goals
- Track order waiting time
- Manage cooking time efficiently
- Check order status and quickly move on
Technology Level
Smart Phone
Computer
Tablet
Smart Watch
Personal
Ticket View
Order View
Style Guide
Color Palette

HEX:

F4C064

Web Use

R: 244 G: 192 B: 100

Printing Use

C: 4 M: 26 Y: 71 K: 0

HEX:

231F20

Web Use

R: 35 G: 31 B: 32

Printing Use

C: 70 M: 67 Y: 64 K: 74

Typographic & Hierarchy
Didact Gothic
Aa

ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890

Open Sans
Aa

ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz 1234567890

Title ( Font Size 28 PT)

ABCDEFGHIJKLMNOPQRSTUVWXYZ

abcdefghijklmnopqrstuvwxyz

1234567890 !@#$%^&*()_+

Headline ( Font Size 18 PT)

ABCDEFGHIJKLMNOPQRSTUVWXYZ

abcdefghijklmnopqrstuvwxyz

1234567890 !@#$%^&*()_+

Body Content ( Font Size 14 PT)

ABCDEFGHIJKLMNOPQRSTUVWXYZ

abcdefghijklmnopqrstuvwxyz

1234567890 !@#$%^&*()_+

UI Elements
Icons
Pop up Windows
The Product
Please click here for Prototype

References:


https://www.qsrautomations.com/blog/kitchen-automation/what-is-a-kds/

https://fitsmallbusiness.com/best-kitchen-display-systems/

https://beta.freshkds.com/

https://www.pexels.com/

https://www.shutterstock.com/

Linkedin
© 2020 Qian Li | All Rights Reserved.